Customer Service

Customer Service

Contact us	Safe Shopping	Shipping & Delivery
By email By phone By mail	About us Our guaranteed Privacy & Security Frequently Asked Questions (F.A.Q)	Shipping Policy Shipping Options Shipping Costs International Orders Undeliverable Packages
Return & Exchange	Ordering	Find us
Return & Exchange Policy Return Merchandise Authorization (RMA) Damaged Product Claims Missing Product Claims	Fraudulence Order/Credit Card Fraud Sales Tax Payment Methods Cancel Your Order Orders Not Received Out of Stock Items

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About us

BeautyMatic.com was created to provide customers worldwide with access to genuine brand name colognes, perfumes, skincare, haircare, and makeup at incredible discounted prices. We never sell our customer knock-offs or imitations, instead we offer great perfume deals, discount cosmetics, men’s colognes, bath and body, skincare, haircare, makeup and more. Addition to carry large inventory of over 10,000 genuine products, we provide our customers with superb quality of customer service and fast shipping. We are also offer Free Shipping for U.S orders $88 and up. Cheap perfumes, colognes, and your entire favorite fragrances are available discounted price at BeautyMatic.com.

Contact us

The fastest & quickest way to contact us is by email

By email

info@beautymatic.com (about our product & our company)
order@beautymatic.com (question about new orders, order status, tracking info)
help@beautymatic.com (request RMA, experience website technical difficulty, other help)


By phone
1-866-666-3838 - Toll free in the U.S.
1-562-888-0168 – Local (Outside the U.S.)
Monday-Friday: 9:00am-2:00pm (Pacific Time)

By Mail - For Mailing Only
* All Returns MUST contact Customer Services via e-mail at help@beautymatic.com for Return Authorization Number and Instructions.
BeautyMatic.com
Attn: JSon Oum
4310 W. 190th St.
Suite # 98102
Torrance, CA 90504

*NOTE: Please DO NOT send return packages to above address. All returns & exchange please click here.

Privacy Policy & Security

We are committed to your privacy and security. When you shop at BeautyMatic.com your security and privacy is 100% guaranteed. Your personal information is used to process your order, and BeautyMatic.com will not share or exchange online information that you provide us with a third party unless you provide prior consent.

All transactions at BeautyMatic.com are 100% safe and secure. All of your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) so that it cannot be read by anyone over the internet.

If you have any questions regarding our privacy policy and practices, please contact us.

Our Guaranteed

We guaranteed 100% of our products are genuine and authentic. No imitations or Knock-offs.

We offer MONEY BACK GUARANTEED. Please see Return & Exchange Policy for details.

We offer state of art SAFE & SECURE SHOPPING. (SSL technology with 128bit encryption.)

Shipping Policy

FREE SHIPPING for U.S. orders over $88. Otherwise see shipping table below.

NOTE: Due to some restriction fragrances will be shipped separately from makeup, skincare, and hair care.

Shipping Options & Costs

Shipping Methods	Delivery Charges	Estimated Time of Delivery*	Delivery Confirmation
Standard Shipping (U.S.A orders will be shipped via UPS, DHL, or USPS. Most packages arrive within 4-7 business days.)	$6.95 + $0.99 per item (FREE for orders over $88)	4-14 business days (Most packages arrive within 4-7 business days.)	YES, Signature maybe required, All fragrances will ONLY be ship using Standard Shipping
Express Shipping (2-5 business days.) Signature required. Excluding weekends and Holidays. Not available to PO boxes.)	$14.95 + $4.99 per item	2-5 business days	YES, Signature maybe required, Please select Standard Shipping for orders contain fragrances as it cannot be ship via Express Shipping
International Standard*	$15.95 + $6.99 per item	7-21 business days	May not have Delivery Confirmation, Signature maybe required

*International Orders – Orders typically take 7-21 business days. *Please note, customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.

NOTE: Your order(s) may be ship separately and has multiple shipment tracking due to our dispatch point of distributing locations. Order(s) will dispatch from one of our warehouse distribution center depending on availability of the item(s): USA and Hong Kong.


Canada Orders

Canadian orders delivered via Canada Post with full tracking information.

Please allow 4-14 business days for delivery.

United Kingdom (Great Britain) Orders

Great Britain orders are dispatched from the UK and delivered via Royal Mail with full tracking information.

Please allow 4-14 business days for delivery.

*Estimated Time of Delivery – Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information are accurate. Times estimate do not include 1-3 business days processing time.

Return & Exchange Policy

In order to return merchandise, an Return Merchandise Authorization (RMA) number must be obtained from our customer service department. All packages without RMA number will be returned to sender.

You may return unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition; including original packaging and packing slip within 7 days of receipt. A refund will be issued less any shipping/gift wrapping charges.

NOTE: We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons. Please make your selections carefully.

Returns may be subject to a 20% restocking fee if:
Merchandise is not returned in its original, manufacturers condition

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)
• RMA number
• Full name and address
• Phone number
• E-mail address
• Packing slip
• Original Order Confirmation Number
• Your reason for returning the merchandise


Your RMA number will be email to you along with instruction on where to send your package(s) back to us.

All returns must be shipped back to us using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by our Return Department and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

To request RMA number please contact customer service at help@beautymatic.com.

Frequently Asked Questions (F.A.Q.)

Q. Are your products original?

A. Yes, our products are 100% genuine and original guarantee. We carry no imitations or knock-offs.

Q. What is the difference between eau de colognes, eau de toilette, eau de parfum, and perfume?

A. The differences are the amount concentration of oil fragrance. These oil also known as “juice”. Perfume contains the highest amount of juice. The next down would be eau de parfum, eau de toilette, and eau de cologne.

Sample of different oil fragrance concentration. Perfume extract (Extrait): 15-30% (IFRA: typical 20%) aromatic compounds Eau de Parfum (EdP): 10-15% (typical ~15%) aromatic compounds Eau de Toilette (EdT): 5-20% (typical ~10%) aromatic compounds Eau de Cologne (EdC): 2-5% aromatic compounds

Q. Why do some fragrances seem to last much longer than others?

A. People with oily skin usually find their fragrance last longer than people with dry skin because an oily skin person has more natural moisture to hold in the fragrance. Amount of acidity in our skin also varies slightly from person to person. Our individual levels of PH will determine how each ingredient in a fragrance will react.

Q. How can I make my scent last longer?

A. Because of differences in our skin (oily or dry) and in our PH levels a fragrance may lasts longer on some people than on others. To achieve a longer effect, we suggest you try to layering your fragrances. Using the fragrance bath gel, then the moisturizer or powder, and then the Eau de Parfum, Eau de Toilette or Eau de Cologne, will usually have a longer lasting effect. Also, apply your fragrance low on the body, as well as behind your ears and on your neck, so that the scent rises and you won’t lose it as quickly. A light spray on the hair can last all day.

Q. What is the difference between a splash and a spray?

A. There is absolutely no difference in the fragrance. The difference is in the method of application only. However, a spray bottle, being sealed all the time, may actually have a longer shelf life. Making the decision between spray and splash is entirely a matter of personal preference.

Q. Why do some men wear Cologne, and others prefer to wear After Shave?

A. After Shave Lotion will usually sting as well as help close the pores after shaving. After Shave Balm is actually soothing to the skin. After Shave Gel also soothes the skin, but cools the skin as well and relieves razor burn.

Q. What do fragrance notes refer to?

A. Fragrances are comprised of many different scents, these scents are called "notes."

Top notes are very light and last just a few minutes (5-10 minutes). Middle notes become apparent in about 15 minutes after application. These can last up to an hour or more. Bottom notes are the heavier ingredients. These last the longest, usually for several hours.

Q. How can I keep my fragrance from going bad?

A. Keep all fragrances in a cool, dry area, and away from windows as sunlight can unbalance the various ingredients. An opened bottle should be kept in its box to insure a longer shelf life.

Store Policy

Fraudulence Orders/Credit Card Fraud

We take fraudulence orders and credit card fraud seriously. We will report your IP address to the state and federal law enforcement if any attempting credit card fraud. Since we use US Postal Service regularly, any fraudulence order committed against us will get reported and will be prosecuted as mail fraud.

Sales Tax

State laws require that we charge applicable sales tax on orders shipped to addresses in the state of California and New York. All orders outside of California and New York will not be charged.

Payment Methods

We gladly accept following major credit cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club and PayPal.

We are legitimate online retailer. Help us fight fraud by preventing it from happening. We will only ship your item(s) to your credit card billing address. If you are required us to ship to a different address please contact us immediately after you placed an order.

Orders Not Received

Once an order has been shipped and there is a delivery confirmation, BeautyMatic.com is not responsible for any theft of product or delivery to the wrong address. If a customer issues a complaint that they did not receive their product despite delivery confirmation, we cannot issue back credit. We will pursue a claim with UPS on your behalf that UPS didn't deliver the product to the correct person or that they left the product in a susceptible area. If funds are returned to us from UPS, we will credit your account. Successful claims can take anywhere from 1 week to 6 months. However, there is no guarantee that UPS will accept our claim.

Claims: You must notify us within 15 days from the date of your order if you did not receive it.

Missing Product Claims

Each shipped package and their contents are triple-checked. If a customer claims that one of the products has not been received, customer may file a claim with us to investigate the situation. If BeautyMatic.com determines that there was in fact product missing from the package, we will credit back your account.

Damaged Product Claims

Each shipped package and their contents are triple-checked for quality control and packed to ensure that they arrive safely. If you claim that one of the products is damaged, you may file a claim with us to investigate the situation. After receiving the claim, BeautyMatic.com, in most circumstances, will request that the damaged product be shipped back to its warehouse for inspection. After inspection, we will pursue a claim with UPS on behalf of the customer that UPS didn't deliver the product in a safe manner. If funds are returned to us from UPS, we will credit the customer’s account for the product. Successful claims can take anywhere from 1 week to 6 months. However, there is no guarantee that UPS will accept our claim.

Please be sure to contact our customer service department for an RMA before sending any back to us. Or packages will be returned to sender.

Undeliverable Packages: If your package is returned to us marked as "refused", "unclaimed", or "undeliverable", a refund will be issued for the merchandise only. Shipping charges are non-refundable. And if you would like us to re-shipped your package, we will unfortunately will need to charge re-shipping fee.

Cancel Your Order

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.

Out of Stock Items

Subsequently, from time to time, we are not able to fulfill your order. You will be notified via email for any item that is out of stock and a credit will be issued to your account/credit card. However, we will try our best to keep as current and up to date stock as possible.

NOTE: Since we use automated order processing and warehouse systems, item(s) that are in stock will be ship automatically. Item(s) that are not in stock, we will credit back your account for that item(s). Please advice, shipping charges will be adjust according to our shipping price table for remaining item(s) that are in stock.

Leave us a message in comment box when placing order if you want us to contact you if your order not complete

Disclaimer

We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices, and discounts set forth herein are subject to change without notice.